<% if (!ticket) { %>

Ticket

<%= error || 'Not found.' %>
<% } else { %>

<%= ticket.ticket_number %> — <%= ticket.subject %>

Requester: <%= ticket.requester_email %> <% if (ticket.firm_id) { %>· Firm #<%= ticket.firm_id %><% } %>

Description: <%= ticket.description || '—' %>

SLA due: <%= new Date(ticket.sla_due_at).toLocaleString() %>

Created: <%= new Date(ticket.created_at).toLocaleString() %> <% if (ticket.created_by) { %>by <%= ticket.created_by %><% } else { %>(public submission)<% } %>

<% } %>